“Scheduled maintenance service for aging air conditioner unit. Truly appreciated the updates as to when the technician would be arriving. Don S. arrived promptly and was professional and polite. He explained everything he was doing and why. Very pleased with this company and the service. The Goldstar Membership is a good value.”
“Chris Lopez was FANTASTIC in all aspects. Very professional and communication was a 10/10. Would recommend again and to all family/ customers. Already passed his business card out to the neighbors! He’s a great asset to your company!”
“Great service and very professional!”
“We had an overall great experience for our new furnace and AC . Jordy from the sales team was very knowledgeable, and provided us with a fair & affordable quote. Adam & Joe did the install. They were efficient, professional, and thorough . They did an excellent job, we are pleased!”
“Technician Jerry B. was very friendly, helpful and knowledgeable about our ac unit. His servicing of the unit was thorough and prompt. We would recommend Illiana Heating & Air Conditioning to anyone needing ac or furnace repairs or replacement. They have been our go-to company for many years.”
“Woke up this morning to no water and the smell of my water pump burning up. I called Illiana to make an appointment for this afternoon. Had a bad experience before, but thought I would give them another chance. Got the periodic texts throughout the day letting me know a tech would be on his way shortly. When it came time for them to arrive, I received a phone call that they were going to save me $100. Cool! Yeah, they were saving me $100 by telling me they couldn't fix my pump. Why not tell me that when I made the appointment so I could find someone else this morning. Instead I waited around all day for them to not come. My fault for giving them a second chance.”
“Alejandra (Alex) was very professional and very thorough. She was polite and easy to talk to. The two units are so clean, which we appreciate. We will be asking for Alex the next time we need and service.”
“Excellent service. Very efficient and answered all the questions I had .”
“Chris L. Just did my semi-annual service and did a great job , also keeping me informed on the condition of my equipment and ideas for and when I may need to think about an update. Very knowledgeable employee. Thanks again.”